Job Details
Title 911/EMA Director
Company Catoosa County Government
Location Ringgold, GA

JOB OPENING: Post until December 22, 2017 4:30 pm


Pay $30.50/hour


JOB SUMMARY:  Develops and coordinates all activities for local Emergency Management and 911 Communications Center.  Work involves but is not limited to managing the 24-hour operation of public safety communications and Emergency Management for Catoosa County.




  1. Coordinates day-to-day emergency activities with local government officials and department heads.
  2. Develops operational budget for Emergency Management and 911 department.
  3. Develops emergency operations plans and assists local officials in developing standing operating procedures for disasters/emergencies.
  4. Develops the Emergency Operations Center and 911 staffing pattern and procedures.
  5. Evaluates plans and procedures and recommends revision as needed.
  6. Plans, develops, maintains and manages operating procedures and policies for the employees of the Emergency Management and 911 Centers.
  7. Prepares necessary reports on local Emergency Management and 911 activities, such as payroll, annual work plan, quarterly reports and budgets as required by local, state and federal governments.
  8. Prepares documented requests for federal reimbursement.
  9. Maintains inventory and maintenance of all supplies, materials and equipment.
  10. Requisitions supplies and equipment as needed.
  11. Locates shelters and acquires permission to mark and stock shelters as needed; relocates supplies as necessary; inspects all shelters.
  12. Ensures that the Local Emergency Operations Plan, Statewide Mutual Aid Agreement and County Emergency Ordinances are current..
  13. Develops and maintains emergency communication and warning systems and assists in the development of tornado warning system and school shelter plans.
  14. Prepares and gives speeches pertaining to Emergency Management and/or 911 to local government officials, department heads and professional EM staff.
  15. Coordinates exercises to test disaster/emergency operations plans; maintains current maps and charts.
  16. Participates in training programs in CERT, Red Cross, and Storm Spotter.
  17. Recruits, screens and provides for the training of employees and volunteers and alerts and briefs them of impending emergency situations.
  18. Requests state assistance in emergency situations.
  19. Alerts Emergency Operations Center staff should activation be required.
  20. Maintains and updates roster of key emergency staff personnel.
  21. Ensures the maintenance of permanent records of emergency calls received and dispatched.  Monitors calls to ensure Federal Communications Commission, Georgia Crime Information Center and National Crime Information Center, rules and regulations are followed and any required certifications remain current and are complied with.
  22. Ensure the maintenance of the County’s 911 system and make sure all equipment is up-to-date.  Order and supervise installation of necessary upgrades.
  23. Serves as liaison between County, telephone companies, institutions utilizing the alarm systems and other agencies related to the 911 Center and/or Emergency Management.
  24. Attend and participate in the Catoosa County 911 Advisory Board and the Local Emergency Planning Committee.
  25. Receives and evaluates citizen complaints, internal complaints and suggestions regarding Emergency Management and 911.
  26. Serves as the Address Program Administrator for the County.
  27. Supervises the assigning of all physical addresses within Catoosa County and establishes the names of new roads as per the Catoosa County Street Addressing Ordinance.
  28. Ensures that the street addressing database and maps are kept up-to-date.
  29. Performs public relations services to the public about 911 and Emergency Management.
  30. Performs other duties and related work as required.




1.       Bachelor’s degree preferred from an accredited college in a related field.

2.       Extensive experience in emergency communications and emergency management, including supervisory experience in related field.

3.       Equivalent combination of education and experience may be acceptable.

  1. A Certified Emergency Manager under the Georgia Emergency Management Agency’s Certified Emergency Manager Program is preferred or must be willing to achieve this status within 24 months of hire date.
  2. Must obtain Advanced Certified Emergency Manager status within 36 months of hire date.
  3. Must attend New Director’s Briefing held at GEMA’s New Director’s Academy.
  4. Obtain and maintain a GCJIC/NCIC certification within six months of hire date.
  5. Must obtain and maintain POST Communication Officer Certification.
  6. Must maintain required certifications through required continuing education.
  7. Must possess a valid Drivers License.




  1. Thorough knowledge of public safety rules, regulations, terminology and methods of operation.
  2. Thorough knowledge of emergency dispatch procedures.
  3. Thorough knowledge of radio codes.
  4. Good knowledge of computer aided dispatch process.
  5. Thorough knowledge of the County’s street system and geography.
  6. Comprehensive knowledge of communications and two-way radio services as they relate to emergency dispatch operations.
  7. Thorough knowledge of the laws and regulations pertaining to Emergency Management and communication operations.
  8. Thorough knowledge of effective supervisory skills, preferably in a public safety environment.
  9. Skill in communicating ideas and directives clearly and effectively.
  10. Ability to effectively plan, initiate and administer department activities.
  11. Ability to develop, prepare and present accurate and comprehensive recommendations, analyses and reports.
  12. Ability to work routinely under highly stressful conditions, including life threatening situations.
  13. Ability to work in adverse weather conditions and on uneven terrains.
  14. Ability to make quick and sound decisions and clearly and effectively communicate orally in crisis situations.
  15. Ability to deal with the public courteously and diplomatically.
  16. Effective management and leadership practices and skills.
  17. Ability to establish objectives with minimal guidance.
  18. Able to follow written or verbal instructions.
  19. Able to maintain a professional image, appearance and conduct.
  20. Ability to multi-task.
  21. Able to proficiently operate office equipment and other equipment necessary for Emergency Management vehicles.
  22. Ability to use hands, feet, and lift or move up to 25 pounds. 






1)            All inquiries, applications and background consent paperwork should be obtained from the Reception Area, Catoosa County Governmental Building located at 800 LaFayette Street, Ringgold, GA or at  

2)            Post offer negative drug test required.  EOE.

      3)        Current employees wishing to apply for a transfer are expected to complete an

                 application and will be notified if chosen for  an interview.                  

Date Posted 12/4/2017
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