This is an exciting opportunity for an HR professional who possess skills to provide strategic, consultative, generalist Human Resources support to business units, service lines and all divisions of the organization as a Human Resources Consultant (HRC).   

Acting as a strategic business partner and primary point of contact for all employees and managers, the HRC provides the full range of HR generalist services that help to maximize employee capabilities and engagement. 

The key functions of this role include:  business consulting, change management, employee relations, coaching, talent and performance management, staff and organizational development, and acting as an objective advisor for coaching managers and resolving employees’ issues.

As a strategic business partner and primary HR point of contact for employees and managers, the HRC provides the full range of HR generalist services that maximize employee effectiveness and support the business goals of the organization and assigned client group(s)

Effectively manages the relationship between the HR division and the assigned client group(s) ensuring timely responses to employee and managers’ needs and in a manner that provides added value and generates satisfaction and employee engagement.

 Maintains positive interpersonal relationships with all managers and employees at all levels of the BHS through accessibility, visibility and responsiveness.  

As a trusted, objective advisor, the HRC facilitates effective, open two-way communication designed to get the facts out in the open and helps to ensure timely resolution of workplace issues.

Supports the business leaders in interpreting their business goals to HR initiatives and contributes to the development of Human Resources strategies that are linked to the business units or entity’s objectives.

Maintains a strong working relationship with the HR specialists, sharing information openly and enlists the specialists as subject matter experts as needed to address unique needs for their client groups while maintaining their role as the primary contact person for that client. 

Transfers HR competencies to managers and supports managers in their role as advocates for their employees, instilling that HR management is a shared accountability.

Takes individual responsibility to keep apprised of new laws, HR issues, methodologies and philosophies and their application to BHS.

Facilitates a system wide approach to HR service delivery.

Helps to instills Baystate Health mission, vision and values throughout the organization.

The qualified candidate will possess a Bachelor's degree in Human Resources management, business administration or related field with three to five years of demonstrated experience with increased or diversified responsibility in Human Resources and/or leadership role, or an equivalent combination of education and experience.   SPHR strongly preferred.

Organizational Overview:

Baystate Health, a leading provider of health care services, is seeking a Human Resources Consultant.   Baystate Health is a multi-institutional, not-for-profit, health care delivery system serving 800,000 residents in western Massachusetts and northern Connecticut.   The organization’s mission is “to improve the health of the people in our communities every day, with quality and compassion.” 

With over 1,300 physicians on staff and approximately 10,000 employees, Baystate Health is the leading healthcare provider organization in western Massachusetts.  The system is widely recognized for high-quality patient care and exceptional management, and its financial performance is very strong.

The Division of Human Resources:

The HRC works within the Division of Human Resources and is a member of the HR Consulting team, with a total of 9 members, which include: 6 HR Consultants (inclusive of this vacancy) assigned by client group or entity, an HR Associate who provides administrative support to each HRC, an HR Coordinator who acts as office supervisor and an HR Director.     The Office of HR Consulting is located at 280 Chestnut Street and exists to provide comprehensive HR support to the employees and managers of Baystate Administrative Services, Baystate Medical Center and Baystate Medical Practices, which comprises approximately 8,500 of the 10,000 employees.    Each HR Consultant carries a client load (employees and managers in their assigned client group) ranging from 1,400 – 1,800 depending on the business and divisional alignment.  Each HRC works in collaboration with HR specialists who are subject matter expert resources and support the HR delivery system enabling a larger employee assignment.  The HR specialists include:  Benefits, Compensation, HR Service Center, Culture of Health (includes Worklife & Employee Health) Disability Management, Employee Relations, Workforce Planning, Diversity and Recruitment, HRMS, Planning & Organizational Development.