Operations Supervisor for a Digital
Complex (DMPRC) 12/2012
Yakima Training Center, Yakima WA
Oversees multiple employees operating within a defined support
operations area. Works with clients to
develop, implement and review customer relations service improvement
programs. Implements core business
processes and assists in process improvement initiatives in order to enhance
customer service. Recommends changes to policies and establishes procedures
that affect immediate policies and procedures.
Maintains communications with the customer staff and management to
ensure that service is delivered safely, on time and within budget. Interacts
with upper level management and front line employees involving matters of
safety within the company. Leverages
business, technical, and interpersonal skills to manage center operations,
customers, and operations personnel.
Recommends and/or initiates the selection and hiring of employees.
Trains and evaluates employees to enhance their performance, development, and
work product. Addresses performance issues and makes recommendations for
personnel actions. Makes recommendations for salary increases, transfers and
terminations. Coordinates and
communicates with other area managers to leverage resources and discuss
solutions to matters of significance.
Provides continuing training, review and/or development of related
policies and procedures. Transportation
fleet manager for over 12 civilian trucks and 1 quarter ton heavy duty
transport vehicles. Submits weekly tracking report to include matters on
vehicle safety, mileage and service status to higher management.
Senior Operations Manager (Command sergeant major) 10/2010 to
States Army Garrison, Yakima
Manager (Command Sergeant Major, E-9) of the U.S. Army Yakima Training Center,
a component of the larger Joint Base Lewis-McChord, WA. Extensive knowledge of
operations, administration, and personnel management. Provide insight and
advice to senior leadership and oversee all activities on a 327K-acre training
facility with a daily training population of up to 10,000 Active, Reserve, and
National Guard servicemen and women from all services plus foreign national
personnel. Supervise the health, welfare, morale, and discipline of 172 Active
and Reserve Duty personnel and 300 Department of Defense Civilians. Senior
enlisted Army representative for all of Eastern Washington.
§ Continually champion
programs and activities with the Director of Plans, Training, Mobilization and
Security, and the Ammunition Supply Point to ensure training and the mission of
the organization remain the focal point of daily actions.
§ Maintain an open-door
policy to encourage staff communications and instill a fair and measured
approach to the efficient and productive delivery of the training center
services and mission.
§ Supervise senior
enlisted leaders; evaluate staff performance and the overall effectiveness of
§ Successfully completed
26 Federal Emergency Management Administration and Incident Command System
courses to substantially improve on emergency management (EM) expertise that
was immediately used to enhance the Emergency
operations and successfully co-lead the annual EM exercises.
Senior Operations and Training Manager
(Command sergeant major) 6/2007 to
U.S. Army 17th
Fires Brigade, Fort Lewis, WA
Senior Operations and Training Manager (Command Sergeant Major,
E-9) and the leading enlisted advisor and manager for a combined force of more
than 2,100 personnel and their families encompassing six separate operations
and support organizations. Directly advised senior leadership on all issues
regarding enlisted staff, including assignments, staff utilization, training,
discipline, recognition and awards, performance evaluations, military justice,
and family readiness.
inspired, and mentored 36 senior-level subordinates plus other staff and
officers. Trained and prepared staff and organization for overseas assignment
established operations and base defense on site.
§ Led the transformation
of the organization to a “fires brigade” concept, with the reorganization from
a traditional artillery detachment to a support group that combines core
artillery and division artillery into a modular brigade that can deliver a
composition of field artillery elements to support any required mission.
§ Key role in
establishing the operational footprint as the brigade transformed and rebuilt
from 10% to 90%+ strength.
§ Master Field artillery
trainer with significant expertise in cannon and multiple-launch rocket system
artillery sought after by peers and senior leadership for insight and
§ Developed and
maintained an active relationship with equivalent senior enlisted advisor in
the 14th Iraqi Army Division, sharing techniques to improve the capabilities of
the Iraqi non-commissioned officer’s corps.
§ Personally trained and
mentored five non-commissioned officers for induction into the elite Sergeant
Audie Murphy Club and led one staff member to receive the I-Corps Soldier of
the Year award.
senior operations manager (command
sergeant major) 6/2005 to 5/2007
U.S. Army 1st
Heavy Brigade Combat Team, 15th Field Artillery, Camp
Republic of Korea
Logistics, and Administrative Manager (Senior Enlisted Advisor, Command
Sergeant Major) for a 4,400-member organization located at the leading edge of
area defensive positions in the Republic of Korea and consisting of 4,000 U.S.
personnel supported by 400 Korean Augmentees to the U.S. Army (KATUSA). Trusted
advisor to senior leadership regarding all enlisted staff for training, health
and welfare, morale, and supply maintenance and safety.
§ Supervised and ensured
correct, complete, and safe logistical support during all field operations and
exercises consisting of staff and equipment, including the 155mm heavy
§ Key leader in
establishing a digital training center to stay current with Army Battle Control
Systems training and provide for the training of new systems operators.
§ Demonstrated a clear
and thorough knowledge of all Military Occupational Specialties employed in the
§ Awarded the
prestigious Ancient Order of Saint Barbara, the patron saint of the Field
Artillery; the highest award given to Field Artillerymen.
§ Led by example through
superior physical fitness and mental agility in establishing a benchmark of
ability and achievement for others to follow.
Senior Operations Manager (Command
sergeant major) 7/2004 to 6/2005
U.S. Army HQ
2nd Battalion, 80th Field Artillery, Fort Sill, OK
advisor to the Commander of an Advanced Individual Training (AIT) and One
Station Unit Training (OSUT) Battalion, training more than 5,500 Soldiers and
Marines annually. Managed personnel assignments; led the unit promotion board
and staff recognition board. Served as Command Sergeant Major (E-9), having
attained the highest enlisted rank in the Army, one of an elite (less than 1%)
group acknowledged for superior achievement and skills in a broad and diverse
area of expertise.
§ Ensured 100% safety of
all participants in 40 individual three-day field training exercises and 4
separate seven-day combined field training exercises.
§ Integrated more than
three dozen individual training tasks and instructions with 360+ sub-tasks into
the training curriculum while sustaining 100% of the required AIT technical
§ Coached and mentored
subordinates and trainees to improve the realism of the scope of training,
enabling enhanced preparation of AIT students for future assignments.
§ Maintained an
environment of open communications to ensure clarity, enhance morale, and
guarantee the complete and effective sharing of vital information.
Operations Manager 7/2003 to
U.S. Army 3rd Battlefield Coordination Detachment, Osan, Republic of
Senior advisor and operations manager for an elite 52-member
organization combining U.S. and Republic of Korea personnel in a crucial
function known as the Battlefield Coordination Detachment (BCD), a group that
funnels intelligence and data from multiple resources and is integrated tightly
with the 7th Air Force Headquarters for planning, coordination, and utilization
of resources. Provided direct insight and advice to senior leadership and
managed headquarters and operations functions while supervising individual
training, administration, and supply functions. Coordinated ground resources in
conjunction with jointly managed ground and air resources and operations across
the regional operating theater.