Name/Contact Info

Joseph Santos

Position Sought

Targeting a position with organization and personnel management where substantial related professional military experience and training is highly valued.


Operations Supervisor for a Digital Multi Purpose Range Complex (DMPRC)      12/2012 to 11/2013

Yakima Training Center, Yakima WA

Oversees multiple employees operating within a defined support operations area.  Works with clients to develop, implement and review customer relations service improvement programs.  Implements core business processes and assists in process improvement initiatives in order to enhance customer service. Recommends changes to policies and establishes procedures that affect immediate policies and procedures.  Maintains communications with the customer staff and management to ensure that service is delivered safely, on time and within budget. Interacts with upper level management and front line employees involving matters of safety within the company.  Leverages business, technical, and interpersonal skills to manage center operations, customers, and operations personnel.  Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations.  Coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance.  Provides continuing training, review and/or development of related policies and procedures.  Transportation fleet manager for over 12 civilian trucks and 1 quarter ton heavy duty transport vehicles. Submits weekly tracking report to include matters on vehicle safety, mileage and service status to higher management. 


Senior Operations Manager (Command sergeant major)            10/2010 to 12/2012

HQ United States Army Garrison, Yakima Training Center, Yakima, WA

Senior Operations Manager (Command Sergeant Major, E-9) of the U.S. Army Yakima Training Center, a component of the larger Joint Base Lewis-McChord, WA. Extensive knowledge of operations, administration, and personnel management. Provide insight and advice to senior leadership and oversee all activities on a 327K-acre training facility with a daily training population of up to 10,000 Active, Reserve, and National Guard servicemen and women from all services plus foreign national personnel. Supervise the health, welfare, morale, and discipline of 172 Active and Reserve Duty personnel and 300 Department of Defense Civilians. Senior enlisted Army representative for all of Eastern Washington.

§ Continually champion programs and activities with the Director of Plans, Training, Mobilization and Security, and the Ammunition Supply Point to ensure training and the mission of the organization remain the focal point of daily actions.

§ Maintain an open-door policy to encourage staff communications and instill a fair and measured approach to the efficient and productive delivery of the training center services and mission.

§ Supervise senior enlisted leaders; evaluate staff performance and the overall effectiveness of operations.

§ Successfully completed 26 Federal Emergency Management Administration and Incident Command System courses to substantially improve on emergency management (EM) expertise that was immediately used to enhance the Emergency Operations Center operations and successfully co-lead the annual EM exercises.

Senior Operations and Training Manager (Command sergeant major)   6/2007 to 10/2010

U.S. Army 17th Fires Brigade, Fort Lewis, WA

Senior Operations and Training Manager (Command Sergeant Major, E-9) and the leading enlisted advisor and manager for a combined force of more than 2,100 personnel and their families encompassing six separate operations and support organizations. Directly advised senior leadership on all issues regarding enlisted staff, including assignments, staff utilization, training, discipline, recognition and awards, performance evaluations, military justice, and family readiness.

Supervised, trained, inspired, and mentored 36 senior-level subordinates plus other staff and officers. Trained and prepared staff and organization for overseas assignment to Iraq; established operations and base defense on site.

§ Led the transformation of the organization to a “fires brigade” concept, with the reorganization from a traditional artillery detachment to a support group that combines core artillery and division artillery into a modular brigade that can deliver a composition of field artillery elements to support any required mission.

§ Key role in establishing the operational footprint as the brigade transformed and rebuilt from 10% to 90%+ strength.

§ Master Field artillery trainer with significant expertise in cannon and multiple-launch rocket system artillery sought after by peers and senior leadership for insight and operations advice.

§ Developed and maintained an active relationship with equivalent senior enlisted advisor in the 14th Iraqi Army Division, sharing techniques to improve the capabilities of the Iraqi non-commissioned officer’s corps.

§ Personally trained and mentored five non-commissioned officers for induction into the elite Sergeant Audie Murphy Club and led one staff member to receive the I-Corps Soldier of the Year award.

senior operations manager (command sergeant major)                 6/2005 to 5/2007

U.S. Army 1st Heavy Brigade Combat Team, 15th Field Artillery, Camp Casey, Republic of Korea

Senior Operations, Logistics, and Administrative Manager (Senior Enlisted Advisor, Command Sergeant Major) for a 4,400-member organization located at the leading edge of area defensive positions in the Republic of Korea and consisting of 4,000 U.S. personnel supported by 400 Korean Augmentees to the U.S. Army (KATUSA). Trusted advisor to senior leadership regarding all enlisted staff for training, health and welfare, morale, and supply maintenance and safety.


§ Supervised and ensured correct, complete, and safe logistical support during all field operations and exercises consisting of staff and equipment, including the 155mm heavy artillery components.

§ Key leader in establishing a digital training center to stay current with Army Battle Control Systems training and provide for the training of new systems operators.

§ Demonstrated a clear and thorough knowledge of all Military Occupational Specialties employed in the organization.

§ Awarded the prestigious Ancient Order of Saint Barbara, the patron saint of the Field Artillery; the highest award given to Field Artillerymen.

§ Led by example through superior physical fitness and mental agility in establishing a benchmark of ability and achievement for others to follow.

Senior Operations Manager (Command sergeant major)              7/2004 to 6/2005

U.S. Army HQ 2nd Battalion, 80th Field Artillery, Fort Sill, OK

Principal enlisted advisor to the Commander of an Advanced Individual Training (AIT) and One Station Unit Training (OSUT) Battalion, training more than 5,500 Soldiers and Marines annually. Managed personnel assignments; led the unit promotion board and staff recognition board. Served as Command Sergeant Major (E-9), having attained the highest enlisted rank in the Army, one of an elite (less than 1%) group acknowledged for superior achievement and skills in a broad and diverse area of expertise.

§ Ensured 100% safety of all participants in 40 individual three-day field training exercises and 4 separate seven-day combined field training exercises.

§ Integrated more than three dozen individual training tasks and instructions with 360+ sub-tasks into the training curriculum while sustaining 100% of the required AIT technical training.

§ Coached and mentored subordinates and trainees to improve the realism of the scope of training, enabling enhanced preparation of AIT students for future assignments.

§ Maintained an environment of open communications to ensure clarity, enhance morale, and guarantee the complete and effective sharing of vital information.

Operations Manager                                                                              7/2003 to 6/2004

U.S. Army 3rd Battlefield Coordination Detachment, Osan, Republic of Korea

Senior advisor and operations manager for an elite 52-member organization combining U.S. and Republic of Korea personnel in a crucial function known as the Battlefield Coordination Detachment (BCD), a group that funnels intelligence and data from multiple resources and is integrated tightly with the 7th Air Force Headquarters for planning, coordination, and utilization of resources. Provided direct insight and advice to senior leadership and managed headquarters and operations functions while supervising individual training, administration, and supply functions. Coordinated ground resources in conjunction with jointly managed ground and air resources and operations across the regional operating theater.


Department of the Army; Garrison Command Sergeants Major Course. Commander’s Senior Enlisted Advisor in managing and running an Army installation comprise of civilian work force and army training units.

Department of the Army; Army Installation Anti-Terrorism Force Protection Level IV Course.

Federal Emergency Management Administration; An Introduction to Hazardous Materials, Guide to Points of Distribution, Food and Drug Administration, Federal Workers Introduction, Fundamentals of Emergency Management, Incident Command System, Emergency Planning, and Disaster Response

National Incident Management System (NIMS); Resource Management, Multiagency Coordination, Communications and Information Management

U.S. Army Sergeants Major Academy; Personnel Supervision, Operations Management, Organizational Management, Management Principles, Public Speaking, and Office Management.

United States Air Force; Joint Air Tasking Order Process Course. Army air liaison for the ground component command to the Air Force air support tasking order.

U.S. Army Drill Sergeant School; Fort Dix, NJ Basic Combat Training Drill Sergeant Instructor for Initial Entry Training Soldiers.

US Army Master Trainer; Master Trainer Instructor for the Army Family Team Building program

U.S. Army Instructor Training Course; Fort Sill, OK Noncommissioned Officers Academy Basic Noncommissioned Officers Course

U.S. Army Small Group Instructors Training Course; Fort Sill, OK Noncommissioned Officers Academy Basic Noncommissioned Officers Course

Cannon Crewmember Basic and Advanced Non-Commissioned Officer; Fort Sill, OK Noncommissioned Officers Academy

Additional Training: Combat Life Saver Course, Drug and Alcohol Training Coordinator, Defense Hazardous Material/Waste Handling Course, Introduction to Defense Financial Management Course, Defense Distribution Management Course, Manager Development Course, Physical Security Course, Basic Airborne Parachute Jumping School, Air Assault rigging and cargo delivery Course.

Skills/Other Information

Awards & Special Accomplishments


Legion of Merit (2)| Bronze Star Medal | Meritorious Service Medal (8) | Army Commendation Medal (9) | Army Achievement Medal (8) | Meritorious Unit Commendation Medal | Army Good Conduct Medal (10) | National Defense Service Medal (2) Korea Defense Service Medal | Iraq Campaign Medal | Global War Terrorism Service Medal | Overseas Service Ribbon (8) Letters of Commendation (7) | Allied Joint Forces Commander’s Coin | Air Assault Badge | Drill Sergeant Identification Badge | Driver and Mechanic Badge | Parachutist Badge (Airborne)

Awarded the highest Field Artillery award: Ancient Order of Saint Barbara, Patron Saint of the Field Artillery

Computer Skills


Software:  Microsoft Word, Excel, PowerPoint, and Outlook

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